To encourage and assist in the development of European National Contact Centre Associations by bringing together all the European National Associations/Organisations, fostering free and frank information exchange on issues relating to Call Centre services. Using our combined voice to influence ECCCO is a non-profit association that will promote the interests and needs of the European contact centre industry.

Their major aims are:

– Promote the exchange of knowledge and informations

– Promote the profession and recognition of Contact Centre Management

– Provide representation to Regulatory bodies

– Act as a collective to influence the appropriate legislative bodies. Provide information and education to its members

– Promote co-operation among its members. Develop and promote European quality standards for the cc-industry

– Promote a European Contact Centre Award